Need Analysis of English for Specific Purposes for Hotel Industry Major at SMK Negeri 3 Purwokerto: A Perspective from Hotels'Human Resources

Chintia Putri, Utami (2024) Need Analysis of English for Specific Purposes for Hotel Industry Major at SMK Negeri 3 Purwokerto: A Perspective from Hotels'Human Resources. Skripsi thesis, UIN Prof. K. H. Saifuddin Zuhri.

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Abstract

This study investigates the specific English language needs of students in the Hotel Industry major at SMK Negeri 3 Purwokerto, using perspectives from hotel Human Resources (HR). A mixed-method approach was employed, combining interviews with HR personnel from Java Heritage Hotel and ELSOTEL, teachers, and questionnaires completed by students. The research aims to identify the key English skills required by the hotel industry and assess the suitability of the current curriculum at SMK Negeri 3 Purwokerto. The findings highlight that speaking and listening are the most critical English skills for hotel employees, especially in front-line roles. However, the current curriculum focuses on general English, failing to address the specific language needs of the industry. Students also reported low confidence in using English for real-world situations. HR professionals emphasized the importance of role-play and contextual communication in staff training, further demonstrating the gap between academic preparation and industry demands. The study concludes that the curriculum should incorporate English for Specific Purposes (ESP) to align with the needs of the hotel industry. Recommendations include curriculum revision, enhanced teaching methods, and stronger collaboration with hotels to provide students with more relevant, hands-on experiences.

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